Shipping & Fulfillment
Each apparel item is made to order! Colors may vary due to differences in monitors and inventory available. The majority of orders are fulfilled within 3-8 business days. On occasion, your order may take longer to fulfill. Fulfillment time does not include shipping time. Shipping is via USPS First Class Mail or USPS Priority Mail in most instances. If item(s) are missing from your order, they may be shipping separately. Please email [email protected] for further assistance.
***For custom needlepoint orders, the item can take 3-12 weeks to fulfill depending on size and detail of the artwork. If you order a custom product and need the item by a certain date please order WELL in advance.***
If you are an international customer, please keep in mind that the country you live in may charge taxes and duties on imported products. The customer is responsible for any duties, fees and/or taxes for products purchased on www.otpassionprojects.com.
Production time may be longer than usual during peak shopping seasons, especially during the months of November and December. While our production facility tries to avoid any delays, your item may take longer than standard fulfillment times.
Due to many factors including COVID-19, labor shortages, worldwide shipping delays, and unforeseen weather, I cannot guarantee your order will arrive by a particular date. Please order items including holiday or seasonal items well in advance of the date you want to have them by. If your package does not arrive by the time you need it, I am unable to issue a refund, cancellation, or exchange. By placing your order, you agree to these conditions.
Items in your order may ship and arrive separately. If you are missing items in your order, some items from your order may be shipping directly from OT Passion Project and some from the printing company that fulfills some items available in my store. If you’re not sure where your items are, do not hesitate to contact me at [email protected].